Managing Security Deposits
How to Set Up a Security Deposit
Claiming Part of Your Security Deposit for Non-Airbnb Bookings
Managing Security Deposits
Security deposits are essential for protecting your property and addressing damages or missing items. They provide a simple and effective way to ensure accountability and handle unexpected situations. This article focuses on managing security deposits for non-Airbnb bookings.
What Happens Without a Security Deposit?
Without a security deposit, it can be difficult to recover compensation for damages or losses. Resolving these issues often becomes more complicated and time-consuming. In many cases, guests may not feel responsible for damages, and without a deposit in place, it’s challenging to claim costs through the booking channel.
By configuring a security deposit, you create a clear process for handling potential damages and safeguarding your property.
How to Set Up a Security Deposit
Setting up a security deposit is simple. Click on the article below for a step-by-step guide.
How to Add and Configure a Security Deposit
Claiming Part of Your Security Deposit for Non-Airbnb Bookings
If you notice damages or missing items after a guest’s stay, follow these steps to manage the claim process effectively:
Steps to Follow
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Document the Issue
- Take clear, high-quality photos of the damage from multiple angles.
- Save relevant receipts or invoices for repairs or replacements.
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Communicate with the Guest
- Explain the issue to the guest and specify the amount you plan to deduct from the deposit.
- Share supporting evidence like photos, invoices, or repair estimates to justify the deduction and ensure compliance with all legal requirements.
- Keep the guest informed at every step of the process to maintain transparency and avoid misunderstandings.
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Notify Holidu
- Include host@holidu.com in all communications with the guest (emails or forward WhatsApp messages).
- This keeps our team informed and ready to assist if necessary.
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Adhere to the Timeframe
- The security deposit must be returned (or the claim resolved) within 14 days of the guest’s check-out date. We highly advise conducting the property check together with the guests, at the time of check-out, in order to avoid surprises on the guest’s side.
- Communicate any deductions clearly to the guest.
If you encounter issues related to security deposits, our team is here to assist you.