Airbnb has their own protection plan for their properties called ‘Air cover’ and they do not allow vacation rental homeowners to charge a security deposit. If any damage or an unexpected situation occurs, Holidu must be informed immediately and will need to contact their Customer Support to open an ‘Air Cover case’.
We will need the following information from you:
- How old is the damaged item(s)?
- The cost of the item(s) or a realistic estimation, along with how you calculated this amount (e,g: link to the similar item on Amazon, invoice etc).
- Proof of the damage (pictures/videos, WhatsApp conversation with the guest, or anything to support the claim).
- Invoices for repairs, receipts for items that need replacing, or invoices for unexpected additional cleaning by a professional company.
The invoice is not necessary to open an Air cover case, but it will be necessary to claim the money from Airbnb at a later stage.
You can send us the information you have to open the case and forward us the invoice as soon as possible and within 14 days. We usually request this to be sent to us within 10 days, so we can be sure to comply with Airbnb’s deadline. After the 14-day deadline, Airbnb will automatically close the case and decline the deposit claim.
You can find more information regarding Air cover on Airbnb’s Help Center by clicking here.