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Holidu
Reservations
Reservations
- Cancellations - Property not available - Urgent Situations - Complaint cases - Bookings
Bookings/Reservations
What is the “Flexible stays” feature?
How do I access my bookings?
Why did the guest cancel the booking?
Urgent Situations
What do I do in case of an urgent situation?
Cancellations
How can I review the cancellation policy in my agreement with Holidu?
How to Request a Reservation Cancellation
Complaint cases
Most common guest complaints and how to address them
Airbnb refund policies
Handling Guest Complaints
What can I do if my guest violates the house rules?
Guest complains after check-in