For cancellations due to unavailability, a cancellation penalty will be charged.
It is your (the homeowner's) responsibility to keep your calendar up to date.
You can refer to your agreement with Holidu if you have questions about the penalties that apply to cancellations or you can contact your Account Manager.
Clause 11: Cancellations by Accommodation Provider
**11.1** Accommodation Provider is not entitled to cancel a confirmed booking.
**11.2** In case Accommodation Provider needs to cancel a Booking, Accommodation Provider shall immediately reimburse Holidu for any pre- payments already made. If cancellation is due to demonstrable force majeure no penalty shall apply. In any other case, the following penalties shall apply:
**11.2.1** 50€; if cancelled within the first 24 hours (twenty- four) of the time of booking.
**11.2.2** 10% (ten percent) of the booking’s net payout (excluding Holidu Fee, Platform Fee and Processing fee) and minimum 50€ if cancelled up until seven days from the date the Booking has been made;
**11.2.3** 20% (twenty percent) of the booking’s net payout (excluding Holidu Fee, Platform Fee and Processing fee) and minimum 50€ if cancelled within eight to fifteen days from the date the Booking has been made;
**11.2.4** 30% (thirty percent) of the booking’s net payout (excluding Holidu Fee, Platform Fee and Processing fee) and minimum 50€ if cancelled after fifteen days from the date the Booking has been made;
**11.3** In case that Platforms charge Holidu reallocation fees and to the extent that such fees are not fully covered by above penalty, Holidu has the right to add the balance to the total Penalty Fee. In case Platforms charge Holidu other penalty fees that relate to an actual (i.e. non-cancelled) Booking in Accommodation of Accommodation Provider, incl. but not limited to compensation or mitigation payments for malfunctioning equipment, renovation work, unavailable swimming pool in contrast to description on Listing etc., Holidu is entitled to pass on such penalty fees by charging Accommodation Provider the same amount.
**11.4** Force majeure includes, without limitation, situations in which Accommodation Provider is no longer factually or legally able to rent out the Accommodation, such as in case Accommodation Provider no longer owns or has legal control over the Accommodation, in case of fire, flood, earthquake, storm, hurricane or other natural disaster, war, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption. In the event of reasonable and justified doubt, Holidu may ask the Accommodation Provider to provide reasonable evidence of the causality between the Force Majeure Event and the cancellation.
**11.5** In case of a cancellation by the guest, the cancellation policies according to the respective Platform Terms (see Portal) shall apply.
**11.6** Holidu reserves the right to net pending claims (receivables) with pending payouts (payables) that exist with Accommodation Provider (§ 387 BGB). Upon request Holidu provides a breakdown via e-mail or via the Portal of further details regarding the netting calculation
*Please keep in mind Airbnb has updated their cancellation policy in August 2022 to enforce host cancellation fee with a minimum of 50$. As of October 9th 2023, all cancellations by hosts can have a cancellation fee of at least 50$. The cancellation fee is based on the reservation amount and when the reservation is cancelled. If the cancellation is done 48 hours before check-in they will charge you 50% of the rental amount. You can find more information on their policy here.