The invoice that Holidu generates for each booking is added to your Holidu account once the booking is out of the free cancellation period. This invoice does not detail the booking price (as this is the price you set up in your Holidu account) but it is a legal document to break down the various commissions invoiced by Holidu (the service provider) to you (the service recipient)
These commissions are:
Platform fee: the commission from the booking platform (the platform on which the guest booked your property also referred to as distribution channel). This is a fee the booking platform charges for each booking made via their platform. This fee is calculated and included in the booking price paid by the guest.
Processing fee: this commission covers the payment processing fee as well as customer service. This fee is calculated and included in the booking price paid by the guest. In addition to the distribution channel fee (eg. airbnb, booking.com, vrbo, etc.), guests will pay an additional 3% added to the configured price. This cost covers the processing of payments and additional customer service.
Holidu fee: your Holidu commission according to your Holidu Agreement, which is charged on the nightly rate you configured in your Holidu account. (to access your agreement click here)
Additionally, this invoice also details the VAT we charge you, depending on your VAT regime. For more information on the VAT, please check this article.
Some general information:
Please keep in mind that this is an invoice for the commission Holidu is charging you for our services. If you would like to see how the payout is calculated for the booking, this is provided on the 2nd page of the invoice for informational purposes, it is a breakdown summary of how the total was calculated. The final amount you receive could be lower or even higher depending on past transactions (onboarding fees, cancellations of already paid out bookings, compensations etc.). You can find the payout detail in your Holidu account.
Should the booking be modified or cancelled, the invoice will automatically be updated, and you will find it as usual in your Holidu account.
Onboarding fees or possible cancellation penalties are not reflected in this invoice; within your account, you will also be able to find your onboarding fee invoice, which is generated separately Invoices for cancellation penalties (when you cancel a guest’s booking) are sent via email upon penalty fee payment reception.
In your Holidu account, the invoices are being sorted into 3 categories:
Active invoices = within this section you will find invoices for confirmed bookings and onboarding fees; They can be found in "Active invoices section”.
Inactive invoices = invoices that have been cancelled and can be found in "All invoices section"
Cancellation invoices = invoices issued whenever a booking or onboarding fee is cancelled or modified and can be found in "All invoices section".