Yes
You can request the cancellation directly through your account.
You only have to go to the booking section and select the reservation you need to cancel.
By clicking on the cancellation button, you will be redirected to a cancellation form where you can confirm the reservation number, select the reason, add any additional information and upload files like proofs if the cancellation is due to Force majeure.
Please include the following aspects in the contact form:
- Confirm the booking ID of the booking you want to cancel.
- Please select the contact reason from the drop-down menu
- Please specify the detail of your request
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If you have to cancel due to a force majeure event, please add proper documentation of the force majeure, i. e. clear pictures, original invoices or receipts, web links, etc. The documents should be submitted as soon as possible to meet the deadlines of the portal. This documentation is mandatory to verify that there was such a force majeure event.
If your emergency is no force majeure event or if you can’t provide us with documentation, please note that you may incur the usual cancellation charges or penalties of the booking portals. For further information on force majeure, please click here. - Have you already contacted the guest to inform him?
- Do you have an alternative to offer ?
Finally, it will inform you about the penalty, once you agreed, you can request the cancellation.
After we receive your cancellation request, we will take care as soon as possible. We are prioritising incoming cancellations by check-in date of the booking.
Please keep in mind that a cancellation should always be the last resort. All channels charge a penalty for cancellations that are not due to force majeure.
This penalty will help cover the costs of relocation to ensure your guests can enjoy the holidays they booked.*
* Airbnb has updated their cancellation policy and all bookings cancelled by homeowners are subject to a fee. They will impose a minimum fee of at least $50 USD. The fee is based on the reservation amount and when the reservation is cancelled. You can find more information on their policy here. *
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