Regarding Bookings:
The booking contract is between the host and the guest. Holidu acts as an intermediary. As a host, you have obligations towards your guests, and it is important to ensure that you, or a designated person, are available during your guests’ stay, either directly or through the mediation of a person in charge.
- Communicate early with your guests regarding the arrival expectations (estimated arrival time, how to collect keys, house rules). Click here to find more information on guest communication.
- Be responsive and available for your guests during their stay. If something occurs, you as the host/property manager, or a designated person in charge, are the first point of contact to solve doubts or issues related to the property.
- Avoid cancelling on guests: cancellations are a huge inconvenience for everyone involved. It can affect the performance of your property, and there may be legal obligations and channel penalties that arise due to cancelled bookings. Click here to find more information on cancellation requests & penalties.
- If a guest asks for a receipt, please make sure to provide one. The amount shown on the receipt must be the total amount paid by the guest. How to create a guest receipt: My guest is requesting an invoice, what amount should be written on this invoice?
Holidu only provides the guests with a booking confirmation. Your invoice (provided by Bookiply) is an individual fiscal document that should NOT be shared with guests.
Regarding Account Configuration:
The final responsibility for the accuracy of the configuration belongs to the host. We are always happy to assist you, providing guidance and help, but please bear in mind that Holidu is not responsible for updating your property’s information and settings. If we make changes to the advertisement for you at your request, these must subsequently be checked by you and any errors must be communicated to us within 2 days.
- Everything that is configurable in your account can be easily and quickly updated by you. The only sections that are not directly modifiable by you are the description text and the photo gallery: to request updates regarding these, contact us.
- Manage your calendar, sync other calendars, and keep everything up to date. For planned maintenance work, private bookings, or private use, it is your responsibility to block the calendar to prevent bookings on periods when the property is not available. Click here to find more information on how to keep your Calendar updated.
- In case you modify amenities, sleeping arrangements, or other configurable settings, you need to send us a prompt request to update the description text. Furthermore, you are responsible to inform us whenever it is necessary to delete pictures that do not accurately represent what is available at your property. To do this, please, contact us. Our Content Team will be happy to fix the description and the pictures in order to avoid misleading information. Click here to find more information on Amenities and description changes. Please, bear in mind that whenever any important information is changed in your configuration (e.g. pool or Wi-Fi no longer available, bedrooms configuration, etc), it is your responsibility to inform future guests who already have a booking that may be affected by the change (we only assist in very urgent cases, e.g. when the check-in date is extremely close by).
- Update your nightly rate, minimum stay, and extra fees in a timely manner for future seasons. Guests love to plan holidays in advance. Please, remember that once a reservation is confirmed, it won’t be possible to change the booking price. Click here to find more information on Pricing, Fees & Minimum stay
We are always happy to help you if needed. For any questions or assistance requests, feel free to reach out to us: How to contact our teams.