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Cancellation Policy configuration: where to find it, and how to edit it

  • Updated
A cancellation policy is a set of rules that the guest accepts when confirming a reservation. It regulates the amount of money the guest will, or will not, be refunded if they cancel a booking within a given period of time.To see which cancellation policies are configured in your account for each distribution channel, please follow these steps:
  1. Log on to your account
  2. Select the property you wish to check
  3. On the left-hand side, click on “Configuration”
  4. Scroll down and click “Cancellation policies”
There are 3 groups, which of each can be configured with a specific cancellation policy: the Main Cancellation Policy (which applies to all our distribution channels) and the cancellation policies dedicated to Airbnb and Booking.com.
 
Holidu recommendation
Properties with moderate cancellation policies receive between two and five times more bookings compared to properties with strict cancellation policies. Select a more flexible policy to increase the competitiveness and attractiveness of your property for guests. If you want to change the cancellation policy, follow these steps:
  1. Click on “Edit” to change the current policy.
  2. A new pop-up window will open, and the cancellation policy options will be displayed.
  3. Select the cancellation policy you want to offer to your guests.
  4. Click “Save”.
You can change the configuration anytime without affecting existing bookings - the change will only apply to bookings generated after the change.When a guest cancels their reservation, the penalty fee applies automatically. We may contact you when a guest requests a free cancellation due to special and documented reasons (i.e. force majeure incidents). In these cases, it is up to you: you can choose to exceptionally waive the cancellation fee, apply a reduced fee or stick to the cancellation policy.