The non-configurable fees include all fees that concern services that cannot be directly configured in your Holidu account (e.g. late check-in fee). You can reach out to us to add to your property description text that an additional fee will need to be paid upon arrival if the service has been requested by the guest.
First of all, please note that legally speaking as well as according to the Terms and Conditions of the advertising platforms, fees based on consumption (e.g. per kWh, per liter, per kg, etc) are forbidden. Configurable fees need to be set based on the length of stay or number of guests (e.g. per night, per stay, per person, etc).
Additionally, any amenity you configure as being available (as a feature of your property) must be available at all times and without extra fees.
Please note that Booking.com blocks any amounts of money written in description texts and removes the text when any amounts of money or currency signs are detected.
For instance, it is not allowed to add additional costs such as heating costs or costs for the use of air conditioning only in the description text when these amenities are configured.
In this case, unfortunately, “Heating” or “Air Conditioning” could no longer be configured and, as a result, would not show in the results when a guest is searching for these features, given that they are not available at all times without condition (i.e. for an extra fee → on request).
You are welcome to include heating costs or costs for air conditioning under "electricity costs" for instance. However, these costs would always need to be paid by the guests (no matter what season they book for), and these amenities would not be “on request”.
Generally speaking, we would strongly recommend making important features always available without any additional fees to ensure more potential guests find your property on the booking platforms and book it. This also reduces the number of complaints received from guests (whether on-site or in the reviews) as it ensures full price transparency and prevents complicated budget calculations.
Possible costs related to these features can be included in your nightly rate (e.g. increasing it a little in summer to cover the use of A/C, and in winter to cover the use of heating, for instance).
If you decide to make air-conditioning, for instance, optional, you must remove it from the configured amenities, and we can then add a sentence in the description mentioning that air-conditioning is available on request and for a fee (even though it is not possible to specify how much, so the guest won't know the price you will charge for this. Hence, we strongly advise against this).
Fees that are not configurable on Holidu are not supported by the various platforms and can therefore not be charged as a fee. They must be included in the nightly rate.
Fees that are configurable on Holidu (and hence on the advertising channels) cannot be mentioned in the description text but instead must be correctly configured (e.g. cleaning fee - the cleaning cannot be an option; either it is included in the total price, or it has a mandatory extra fee, which is configured).
Fees for optional services to be arranged with you directly (e.g. late check-in, airport pick-up, mid-stay cleaning, or such) cannot be configured, but we can add information about these in the description text and in the arrival information. It would show like this: “Late check-in can be organized directly with the owner between 10 pm and 2 am for an additional fee.”, while you can add the exact fee for this extra bookable service to the arrival information of your property.
We hope this information helps you make the best decision when it comes to configuring extra fees. In your Holidu account, you can add, delete or update all configurable fees for bookings made after this change. Please remember to let us know when you modify an amenity (adding or deleting one), so that our professional Content Team can update the description accordingly, as well as translate it into all our available languages.